Privacy Policy

Last Updated: March 2025
Effective Date: March 2025

বাংলায় সংক্ষিপ্ত সারসংক্ষেপ

(সহজ ভাষায় মূল বিষয়গুলো)

আমরা আপনার ব্যক্তিগত তথ্যকে সম্মান করি। সহজ কথায় —

আপনার নাম, নম্বর ও ঠিকানা শুধু অর্ডার ও অফার পাঠাতে ব্যবহার হয়

আপনার তথ্য কখনো তৃতীয় পক্ষের কাছে বিক্রি বা হস্তান্তর করা হয় না

SMS সাবস্ক্রিপশন যেকোনো সময় বাতিল করা যাবে

আমাদের সাথে যোগাযোগ করলে আমরা আপনার তথ্য মুছে দিতে পারব

বিস্তারিত নিচে ইংরেজিতে দেওয়া আছে।

1. Introduction

Welcome to Masaliz (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website or placing an order, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide Directly

When you place an order, contact us, or subscribe to our SMS list, we may collect:

Full name
Mobile phone number
Delivery address
District and division
Order history and preferences
Messages or feedback you send us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Pages visited and time spent
Device type (mobile, desktop)
Referring website or source

2.3 Information from Third Parties

We may receive limited information from:

Courier and delivery partners (delivery status updates)
Payment processors (transaction confirmation only — we do not store full payment details)
Social media platforms (if you contact us via Facebook or engage with our ads)

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Legal Basis
Processing and fulfilling your orders	Contractual necessity
Sending order confirmation and delivery updates via SMS	Contractual necessity
Sending promotional offers and new product updates via SMS	Your consent
Responding to your inquiries and feedback	Legitimate interest
Improving our products and website experience	Legitimate interest
Preventing fraud and ensuring security	Legitimate interest
Complying with legal obligations	Legal requirement

We will never use your information for purposes beyond what is listed above without obtaining your explicit consent first.

4. SMS Communications

4.1 Subscription By subscribing to our SMS list, you consent to receive promotional messages from Masaliz. This includes:

Special discounts and offers
New product announcements
Seasonal promotions (Eid, Ramadan, etc.)

4.2 Frequency We send a maximum of 2-3 messages per month. We do not send unnecessary spam.

4.3 Opt-Out You may unsubscribe at any time by replying “STOP” to any message. You will be removed from our list immediately with no further messages sent.

4.4 No Third-Party Sharing Your mobile number collected for SMS purposes will never be sold, rented, or shared with any third party for their marketing purposes.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers We share necessary information with trusted service providers who help us operate our business:

Courier and delivery companies (name, address, phone number for delivery purposes only)
Payment processors (transaction data only — no full card or account details stored by us)
SMS service providers (phone number for sending messages only)

All service providers are contractually obligated to keep your information confidential and use it only for the specific service they provide.

5.2 Legal Requirements We may disclose your information if required by Bangladeshi law, court order, or government authority.

5.3 Business Transfer In the unlikely event of a merger or acquisition, your information may be transferred. You will be notified in advance via SMS.

6. Data Storage and Security

6.1 Where We Store Your Data Your information is stored on secure servers. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

6.2 Security Measures We implement the following security practices:

Encrypted data transmission (SSL/HTTPS)
Restricted access to personal data (only authorized personnel)
Regular security reviews
No storage of full payment credentials

6.3 Data Retention We retain your personal information for as long as necessary to:

Fulfill your orders and provide after-sales support
Comply with legal obligations
Resolve disputes

Order data is typically retained for 3 years. SMS subscriber data is retained until you unsubscribe.

6.4 Important Note While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of any data breach affecting your information.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

Remember your preferences
Analyze website traffic and usage patterns
Improve your browsing experience

You may disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

We do not use cookies to collect sensitive personal information or track your activity outside of our website.

8. Your Rights

As a user of our services, you have the following rights regarding your personal data:

8.1 Right to Access You may request a copy of the personal information we hold about you at any time.

8.2 Right to Correction If any of your information is inaccurate or incomplete, you may request that we correct it.

8.3 Right to Deletion You may request that we delete your personal information. We will comply unless we are required to retain it for legal or contractual reasons.

8.4 Right to Withdraw Consent Where processing is based on your consent (such as SMS marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8.5 Right to Complain If you believe your privacy rights have been violated, you may contact us directly or raise a complaint with the relevant authority under Bangladeshi law.

To exercise any of these rights, contact us via WhatsApp or the contact form on our website. We will respond within 7 business days.

9. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.

10. Third-Party Links

Our website may contain links to third-party websites such as our Facebook page or courier tracking portals. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes:

The updated policy will be posted on this page with a new effective date
SMS subscribers will be notified of major changes
Continued use of our website or services after changes constitutes acceptance of the updated policy

We encourage you to review this page periodically to stay informed.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the People’s Republic of Bangladesh, including the Digital Security Act 2018 and any applicable data protection regulations.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

WhatsApp: +8801930374713
Website: www.masaliz.com
Facebook: facebook.com/themasaliz
Response Time: Within 2 hours
Available: 9:00 AM – 8:00 PM, 6 days a week (Friday Weekend)

14. Acknowledgment

By using the Masaliz website or placing an order, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.