MASALIZ AFFILIATE PROGRAM POLICY
Brand: Masaliz (a retail D2C brand of Hafiz Food)
Business Type: Sole Proprietorship
Owner: Mahdi
Registered Address: 13 Haji Ali Hossain Rd (Beside Aynabibi Mosjid), Section 14, Mirpur, Dhaka 1216
Effective Date: 6 June 2026
Governing Law: Laws of the People's Republic of Bangladesh
Jurisdiction: Dhaka Court (as applicable by dispute type)
1. INTRODUCTION
Masaliz, the retail D2C brand of Hafiz Food, operates an Affiliate Program that allows content creators, influencers, and digital publishers (collectively referred to as "Affiliates") to earn commission by promoting Masaliz products through their personal platforms. By completing the affiliate registration and receiving approval from Masaliz, you agree to be fully bound by the terms and conditions set forth in this policy. This policy constitutes a legally binding agreement between the Affiliate and Hafiz Food (operating under the brand Masaliz), governed by the applicable laws of the People's Republic of Bangladesh.
2. ELIGIBILITY AND ONBOARDING
2.1 Any individual, content creator, or digital publisher may apply to join the Masaliz Affiliate Program through the official registration process on the Masaliz website.
2.2 There is no minimum follower count or audience size requirement to submit an application.
2.3 All applications are subject to review and approval solely at the discretion of Masaliz. Masaliz reserves the full right to approve or reject any application without being obligated to provide a reason for its decision.
2.4 An applicant's status will remain one of three states: Approved, Rejected, or Pending. There is no trial period. An affiliate is either confirmed upon approval or rejected. Pending applications will be reviewed at Masaliz's convenience.
2.5 Masaliz reserves the right to modify the eligibility criteria at any time without prior notice.
3. AFFILIATE LINK, COUPON CODE AND TRACKING
3.1 Upon approval, each Affiliate will receive a unique discount coupon code (10% discount for the customer) and an affiliate tracking link.
3.2 When a customer makes a purchase using the Affiliate's coupon code or affiliate tracking link within the active tracking window, the Affiliate earns a commission on the total cart value of that order.
3.3 The tracking window for affiliate links is 30 (thirty) calendar days from the date of the customer's first click. If a customer clicks an affiliate link and completes a purchase within 30 days of that click, the commission will be attributed to the respective Affiliate.
3.4 In all cases where both a coupon code and an affiliate tracking link are present in a transaction, the coupon code shall take precedence for commission attribution. If the coupon code belongs to Affiliate A but the tracking link belongs to Affiliate B, commission will be paid to Affiliate A.
3.5 Recurring or repeat purchases made by the same customer are not automatically eligible for commission. However, if the same customer makes a repeat purchase using the Affiliate's coupon code or by clicking the Affiliate's tracking link, the commission will apply for that specific transaction.
4. COMMISSION STRUCTURE
4.1 The base commission rate for all approved Affiliates is 10% (ten percent) of the total cart value of each qualifying order.
4.2 Masaliz may, at its sole discretion, offer enhanced commission rates to certain Affiliates based on performance, audience quality, campaign contribution, or other criteria determined internally by Masaliz. Any such adjustment will be communicated to the Affiliate individually in writing.
4.3 Masaliz reserves the right to revise commission rates at any time. Affiliates will be notified of any changes with a minimum of 15 (fifteen) days advance notice.
4.4 Commission is calculated on the total cart value after any applicable discounts have been applied, excluding shipping charges and taxes.
5. PAYOUT TERMS
5.1 Affiliates may request a payout at any time provided their available commission balance meets or exceeds the minimum payout threshold of BDT 500 (five hundred Taka).
5.2 In addition to on-request payouts, Masaliz will conduct an annual settlement for all outstanding eligible balances. The annual payout cycle will be communicated to all active Affiliates.
5.3 A holding period of 14 (fourteen) calendar days applies to all commissions from the date the respective order is marked as delivered. Commissions will only become eligible for payout after this holding period has passed.
5.4 Masaliz supports the following payout methods: bKash and Bank Transfer. The Affiliate is responsible for providing accurate and current payment details. Masaliz will not be held liable for failed payments resulting from incorrect information provided by the Affiliate.
5.5 Any applicable taxes or charges related to commission income are solely the responsibility of the Affiliate. Masaliz does not withhold tax on behalf of Affiliates but may comply with applicable Bangladesh National Board of Revenue (NBR) requirements as necessary.
6. REFUNDS AND COMMISSION REVERSAL
6.1 If a customer is issued a full or partial refund for an order on which commission was earned, the corresponding commission will be automatically reversed and deducted from the Affiliate's account balance.
6.2 Commission reversal is triggered automatically upon the processing of a refund through the WooCommerce order management system. Masaliz will not provide separate notice for individual commission reversals.
6.3 If a commission reversal results in a negative balance in the Affiliate's account, the deficit will be deducted from future earnings.
7. CONTENT GUIDELINES AND BRAND CONDUCT
7.1 Affiliates are ambassadors of the Masaliz brand and are expected to maintain conduct and content standards consistent with the brand's values and public image.
7.2 Mandatory Disclosure: Affiliates are required to disclose their paid or commission-based relationship with Masaliz in any content created for promotional purposes. The format of disclosure is flexible and may include, but is not limited to, hashtags such as #ad, #sponsored, #masaliz_partner, or any equivalent disclosure in Bengali or English. This requirement is in the spirit of consumer protection principles under the Consumer Rights Protection Act 2009 of Bangladesh.
7.3 Prohibited Content: While representing or promoting Masaliz in any capacity, Affiliates are strictly prohibited from publishing or distributing any content of the following nature:
- (a) Vulgar, sexual, adult, or obscene content in any format.
- (b) Political opinions, commentary, or partisan messaging.
- (c) Religious commentary that may be considered sensitive, divisive, or offensive within the context of Bangladesh.
- (d) Direct or indirect comparisons with competitor brands, negative remarks, or satirical posts targeting rival businesses.
- (e) Misleading, unverified, or exaggerated health or nutritional claims regarding Masaliz products or spices in general.
- (f) Content associated with alcohol, illegal drugs, gambling, or any activity deemed haram under Islamic principles.
- (g) Fake reviews, fabricated testimonials, or any content designed to mislead consumers.
- (h) Unauthorized use of the Masaliz brand name, logo, or any registered trademarks in a manner not explicitly permitted under this policy.
7.4 Masaliz reserves the right to demand the removal of any content that violates the above guidelines. Upon receiving a written removal notice from Masaliz, the Affiliate must remove or take down the identified content within 24 (twenty-four) hours.
7.5 Failure to comply with a removal notice within the specified timeframe will be considered a material breach of this agreement and may result in immediate termination of the Affiliate's account and forfeiture of any pending commissions.
8. USE OF BRAND ASSETS AND CREATIVE MATERIALS
8.1 Masaliz may provide Affiliates with approved marketing materials, campaign creatives, and promotional assets for use in their content. Affiliates are encouraged to use these provided materials for promotional purposes.
8.2 Affiliates who wish to use the Masaliz brand logo or any branded design assets beyond the materials provided must submit a written request to Masaliz and receive explicit written approval before use.
8.3 Affiliates are permitted to create their own visual content featuring Masaliz products. However, any original creative content that includes the Masaliz brand name, logo, or branded visuals must be submitted to Masaliz for approval before it is published or aired.
8.4 Masaliz will endeavor to respond to creative approval requests within 24 (twenty-four) hours. If no response is provided within this window, the Affiliate may proceed with publishing the content. However, publishing after 24 hours of no response is done entirely at the Affiliate's own risk. Masaliz retains the full right to demand removal and pursue termination if the published content is found to violate any clause of this policy, regardless of whether a formal approval or rejection was issued within the 24-hour window.
8.5 All content created by Affiliates featuring Masaliz products, branding, or identity may be repurposed by Masaliz for its own marketing purposes with credit to the creator, unless otherwise agreed in writing.
9. TERMINATION
9.1 Either party may terminate participation in the Masaliz Affiliate Program with 15 (fifteen) days written notice to the other party.
9.2 Masaliz reserves the right to terminate an Affiliate's account immediately and without prior notice in cases involving: serious violations of the content guidelines in Section 7, fraudulent activity, misrepresentation, brand damage, or any conduct deemed harmful to Masaliz's reputation.
9.3 Upon termination, all pending commissions that are within the 14-day holding period or under dispute will be held and reviewed. Eligible commissions that have cleared the holding period prior to termination will be paid out at the next scheduled cycle or upon request.
9.4 Masaliz reserves the right to modify, suspend, or discontinue the entire Affiliate Program at any time with 15 (fifteen) days notice to active Affiliates.
10. FRAUD AND MISUSE
10.1 Any attempt by an Affiliate to artificially inflate clicks, orders, commissions, or referrals through self-referrals, bot traffic, fake orders, or any other deceptive method will result in immediate termination and full forfeiture of all commissions.
10.2 Masaliz uses automated and manual fraud detection. Any account flagged for suspicious activity may be suspended pending investigation without prior notice.
10.3 Masaliz reserves the right to pursue legal remedies against any Affiliate found to have engaged in fraudulent conduct causing financial damage to the business.
11. DISPUTE RESOLUTION
11.1 In the event of any dispute arising from or in connection with this agreement, both parties agree to first attempt resolution through written communication.
11.2 The party raising the dispute must serve a formal written notice to the other party. The receiving party shall have 30 (thirty) calendar days from the date of receipt of such notice to respond and attempt resolution.
11.3 If the dispute remains unresolved after the 30-day response window, either party may escalate the matter to the appropriate court of law in Dhaka, Bangladesh. The applicable court shall be determined by the nature and value of the dispute in accordance with the relevant laws of Bangladesh.
11.4 This agreement shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh.
12. AMENDMENTS
12.1 Masaliz reserves the right to update, modify, or replace any part of this policy at any time. Affiliates will be notified of material changes with a minimum of 15 (fifteen) days advance notice via their registered contact information.
12.2 Continued participation in the Affiliate Program after the effective date of any amendment constitutes acceptance of the revised terms.
13. ACCEPTANCE
By completing the affiliate registration form and receiving approval from Masaliz, the Affiliate confirms that they have read, understood, and agree to be bound by all the terms and conditions of this Affiliate Program Policy.